Refund policy

At ORDA, we want you to love your gear. If you’re not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.

• Proof of purchase is required.

To start a return, please email us at help@defytheorda.com with your order number and reason for return. We'll guide you through the process.

Refunds

Once we receive and inspect your return, we’ll notify you about the status of your refund.

• Approved refunds will be processed back to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to a mistake on our part (like a wrong item or a faulty product).

Exchanges

Need a different size, colour, or style? No problem! Reach out to us at help@defytheorda.com to arrange an exchange.

Damages and Issues

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us straight away so we can make it right.

Non-Returnable Items

• Gift cards

• Sale items (unless faulty)

Questions?
We’re always happy to help. Email us anytime at help@defytheorda.com.